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Returns, Warranty & Damage Guarantee
Last updated: September 1, 2026
The simple versionIf your product arrives damaged, defective, incomplete, or different from what you ordered, report it within 7 calendar days of delivery. After verification, you qualify for a replacement or a full refund of the amount paid for the affected product. If the correct product arrives in working condition, a return for change of mind, preference, or no longer needing it is not accepted.
Eligible claims
- Product arrived physically damaged.
- Product does not function on first use.
- Wrong product was delivered.
- Required parts or accessories are missing.
- Product materially differs from its listing.
Not eligible
- Change of mind after receiving a correct, working product.
- Personal preference regarding color, feel, or intensity.
- Damage caused by misuse, impact, water, or improper storage.
- Normal wear or cosmetic marks caused after delivery.
- Used personal-care products without a verified defect.
How to make a claim
- 1. Contact us within 7 calendar days of delivery with your order number and phone number.
- 2. Send clear photos or video showing the package, product, and reported problem. An unboxing video helps us resolve transit-damage claims faster.
- 3. Keep the product, packaging, manuals, and included accessories until support completes verification.
- 4. If approved, follow the return or replacement instructions provided by our support team.
Refunds, replacements, and warranty
For a verified damaged, defective, incomplete, or incorrect product, you may choose a replacement when stock is available or a full refund of the amount paid for the affected product. Cash-on-delivery refunds require valid bank or mobile-wallet details supplied through our official support channel.
Unless a product page states a longer written warranty, our standard coverage is this 7-day delivery damage and initial functional-defect guarantee. It does not cover accidental damage, misuse, or normal wear.
Start a claim
Send your order number and evidence through one of our official contact methods.
This policy does not limit any customer rights that cannot be excluded under applicable law.